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DMI Conference Day 2

10/4/2015

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Day two at the DMI Conference has concluded, bringing the conference to an end.  There was a lot of great discussion and speakers on the final day.  The first to come on stage was John Maeda, Design Partner for Kleiner Perkins Caufield and Byers, a venture capital firm in Silicon Valley.  He was formerly the president of the Rhode Island School of Design.  John's presentation was focused around what design really is and what our role should be in business.

He started out by speaking about some of the barriers that exist for designers in the business world.  He saw two things that are particularly strong due to the fact that they are reinforced by our culture through popular media.  The first is the victim's cycle.  The idea, that as designers we are always victims.  We always seem to have a chip on our shoulder and feel as though people are attacking us.  When we get stuck in the victim's cycle we start to place blame for our problems on other people.  The second is that we think we are special.  We think that our processes are sacred and that we can solve any problem.  This thinking is what can lead to a lot of tension in the business environment.  He used an analogy that designers are makers and talkers are the suits.  As designers we complain that the talkers just don't understand us (victim's cycle) but the problem is that the talkers just don't care that we are complaining.  Business wants to reduce risk, while creativity creates risk.  These two opposing forces are what creates a lot of the tension in the business world as we trying to understand and integrate design.

John then shifted his talk to focus more on technology and how design can play a greater role.  In today's world technology is increasing at a blistering pace.  But just because you have more technology does not mean that people will want it.  This has created a shift in thinking within the tech industry.  Tech is becoming so fast that it is irrelevant to our needs.  This is why design has become so important to the tech industry.  People's increased interaction with devices are bringing experiences to the forefront.  Bust now that design is relevant it is more important that we focus more on how we approach it.  We need to pay attention to the interactions that we have.  To achieve great design you need great business thinking.  These two need to coexist in order to find the proper balance of of thinking to make a significant impact.  Without each other, both will be weak.  In my favorite quote of the conference John said, "design is not instant oatmeal."  I think that perfectly sums up his entire talk.  We cannot expect to turn around one day and have a design led company or even think that design can have an impact overnight.  There are so many different things that need to occur in order to transform a culture to even start considering design as driving force within an organization.

Next on stage was Doreen Lorenzo, Author, writer, and speaker.   She was also the former president of Frog Design.  Doreen spoke about leadership and how we should be approaching leadership differently to have a stronger impact on people.  Leadership is not a war, it is about understanding people.  Leadership is 50 percent business numbers and 50 percent about the people you serve.  But as leaders we avoid the people that we serve because it often leads to irrational thinking.  And irrational thinking leads to risk, which can also lead to a wealth of knowledge.  By thinking irrationally and taking some risks we have the potential to learn more than we ever could have otherwise.  As leaders we need to reassess how we look at failure and understand that things happen.  How do you work through it?  We need to concentrate more on learning from our mistakes.  We need to understand our strengths and build our team around our weaknesses.  Leadership is about managing change, people bemoan change, so as leaders we need to figure out how we can help them embrace change.  We need to help move our cultures from the burden of toxicity to the burden of all developing together.

Last on stage was Scott Nazarian, president of Frog Design.  His speech was about what role should design really be playing within our world.  He used the world, communities, and neighborhoods as a metaphor to deliver his message.  He started off by asking us to step back and understand that not everything exists as though you do.  We need to understand what is around us in order to properly use design.  And as we look to the future how is our desire for place and identity going to change?  We need to realize that on different time scales, different problems exist.  What works in one place might not work in another.  We need to be able to zoom from urban scale to human scale to understand everything at once.  Design has this ability to refocus and it will become even more important in the future.

As designers we need to thrive or we will wither.  It will be about the conversations we have not the computations we create.  We have to have the ability to adapt and grow.  In the future we will have to reconcile human, material, and technology time scales in order to truly understand how to create something great.

Scott's presentation was very though provoking and intellectual.  It was a great way to end two days at the DMI conference, which I thoroughly enjoyed.  I met a lot of great people and heard some amazing talks.  Over the next week or so I will begin posting some more of the thought provoking themes that I heard come of the conference and start sharing my thoughts.

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DMI Conference Day 1

9/28/2015

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Day one at the DMI conference just concluded. Keynote addresses were kicked off this morning with a presentation by Jeremy Ashley, Group VP of Design Experience for Oracle. The basis of his presentation was around the idea of transitions and the shifting landscape of design. He went on to say that designers no longer need to prove their existence. Design has moved into a phase of curating customer experiences.  But with this transition we have to be cautious of pitfalls such as the legacy of our company and the gap that exists between user expectations and what our businesses thinks is reality. Within the legacy of our companies there are structures in place that we have to overcome such as organization, processes, technology, and our reputation. The gap between what the company perceives is reality and what consumer expectations are, can also create an obstacle that design has to overcome. He described Oracle's transition as a design led organization, where they shifted their thinking to "make it as simple as possible to participate." This design vision is leading their processes to examine the context of the environment in which their consumers use their product in order to better serve them.

Next on stage was Valerie Casey, Chief Product Officer for the Samsung Global Innovation Center.  Valerie presented a very engaging view of the innovators dilemma, which was introduced in Clayton Christensen book of the same name.  The idea that was presented was that the gap between start ups and corporation is beginning to close as start ups are getting extraordinary amounts of funding that begin to calcify their organizations and they end up becoming more corporate like.  As these organizations and their corporate counterparts they become more blinded by sustaining innovation by catering to customer needs and empathy.  The very processes of design that we preach begin to inhibit the innovative spirit that they were once built on.  These cultures can't separate themselves enough from the evolution of sustaining business in order to see new business models that may open new markets or opportunities.

After laying this groundwork she purposed a second wave of design thinking that addresses some current issues within the design environment.  The first issue she raised was the idea of the innovation myth.  The idea that innovation comes from a lone inventor needs to be dispelled in favor of the reality of multiple people arriving at solution.  She was more in favor of a porous open innovation system that drives toward a start up culture.  The next issue she raised was the bias against creativity.  Using multiple sources of empirical data she was able to show that as a culture we are ingrained with the idea that creativity is non conformity and we will ultimately reject creativity.  Even when creativity is the ultimatley goal, people often will reject creative ideas.  One interesting data point that she used to illustrate this effect was a study done on teachers and their preference toward students that did exactly what was asked of them rather than those that came up with creative solutions.  This example showed how our culture is creating a bias towards creativity even at a young age.  Her potential solution was to move toward a model of better communicating our ideas rather than coming up with more ideas.  Here final issue that she discussed was the diversity debt that exists within our organizations.  One point that I though was significant was the idea of moving away from the mono culture.  Her point was that in the early stages of business we often hire those that are most similar to us in order to preserve vision.  But as companies grow there is empirical data that proves that diverse groups are better at generating ideas.  For these same reasons we look to the outside of our internal teams for new ideas and will typically weight them higher due to the diversity of outside teams.

Valerie's presentation was extremely well articulated and provided a clear message that we may want to consider moving away from making other design thinkers in favor of a model that moves towards an acceptance of culture.  This is a very powerful transition that addresses some issues that have been raised with the evolution of design thinking.  Design lives in a unique realm and we may want to understand how we can allow others to accept the culture that currently exists rather than trying to mold others into the culture.

That wraps it up for day one speakers.  I will cover some of the break out sessions in future posts outlining some more thought provoking questions to consider.  Stay tuned for day two tomorrow!


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The Value of Design

9/20/2015

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Over the next few weeks I am going to do a series of articles on the value of design.  These articles will explore the foundation of this site and try to provide some new explanations to why design should be valued.  Hopefully this will be a lot of things designers already know and a lot of things that executives likely didn't think about or didn't completely grasp.  Communicating the value of design can often be a very difficult thing.  And now we are even try to measure design's effectiveness, which can be even more difficult.  Hopefully through this series you will find a new respect for design and have a better understanding of why it is such an integral part of your business.  If you have any ideas to contribute to the series please let me know in the comments.
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Why Communication is More Important than Your Design

9/13/2015

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"Our job as designers is to communicate thoughts and ideas.  We use a variety of tools to do so, whether it be sketches, prototypes, or presentations.  These tools have become so ingrained in our processes that we tend to take them for granted.  We assume that because we can understand them that everyone else will too.  This is not always the case."

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Why the Apple Pencil is Going to Change Design

9/11/2015

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Photo credit Apple
I have owned every imaginable style of tablet that they have created. I work professionally as a designer, so I sketch a lot. I have a Wacom Cintiq at the office, which is just outstanding, but really not practical to carry around. So I have been searching for years for a tablet that meets all of my criteria as a designer.

Portable

Not cumbersome

Sketching comes first

Not one dimensional

I am sure there are others. I have an iPad currently and it is terrible for sketching. Sure the pencil by 53 does s decent job, but it is more for doodling. I have a convertible laptop, but you really don't want to be carrying that thing around to meetings all day. Plus, it runs windows and rarely has enough memory to run itself. For sketching it works pretty good, but since the interface is not well designed for touch interaction, it can be cumbersome. I have tried the Surface Pro but it is pretty terrible for sketching. There is far too much lag.

I have always liked Apple, I wouldn't call myself a fan boy though. I have been wishing and waiting for them to incorporate a Wacom digitizer into an iPad for about 5 years! And then this week they finally did. Admittedly I haven't used it yet, but what I have seen on videos looks pretty good. Ok, so the pencil seems kind of lame at first. But step back for a second and look at the ecosystem they have created for the pencil to thrive. Higher resolution, faster speeds, 3d touch, and Apple's great interface. This has always been the beauty of Apple products. They create s system, not just a singular product. This ensures that you will have a great experienc with everything they create..

Back to the pencil. This device along with everything else in its world will essentially allow me to throw away my current iPad and computer. No longer will I have to battle between the two, trying to decide which one to bring on a flight. In the end just bringing both because they are both good at different things. No longer will I have to try to monkey with detaching my convertible screen so that I can draw. I actually think this device may allow me to get rid of my sketchbook as well. I have gone fully digital at work but still bring a sketchbook to meetings and for use at home. This device may allow me to ditch that and just carry the iPad.

The entire system of the iPad Pro will be a welcome addition to my workflow and will likely change how a lot of designers work. Ideas always strike us in the oddest places. Now it is more likely that you will have all of tools you need right at you fingertips to capture that idea. Unless it is in the shower. iPad Pro 2? Let me know how you think the pencil will effect your work flow in the comments.



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Using Vision and Values to Make Better Decisions

9/8/2015

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A new article has just been posted about the importance of aligned decision making and the value of values and vision.


"When we each make decisions based on our own values and our own vision it drives confusion through the entire organization.  Typically you can tell if this is the case by looking at how many people are influencing any one person.  How many people need to approve a decision before it moves forward?  It shouldn’t be more than one.  If it is more than one then you have a breakdown in your values and vision."
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Giving Rewards for Research Surveys

9/6/2015

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I have recently started taking surveys that are sent to me from companies.  You know the ones that come to your email inbox and you typically don't even glance at them before you are already sending them to the depths of your trash.  Well I have decided to start paying attention to them a little bit more because we use surveys from time to time and it can be frustrating when you don't get as many responses as you would like.  I also am interested in how people are constructing their surveys and what the experience is like.

I took two surveys in the past week and had two completely different experiences.  Lets start with the good one.  I got an email from someone we do business with and they said that they had a limited supply of $5 Starbucks Gift Cards for completing the survey.  I like Starbucks quite a bit, so I filled out the survey.  But nothing happened.  I figured I was outside of the window of receiving delicious coffee.  But then after a couple of days I received an email with the gift card. Hooray!  

On to number two, the bad experience.  My cable provider decides to send a pop up screen to my computer today saying that my IP address has been randomly selected for a survey.  Strike number one.  Survey pop ups are annoying.  Don't use them.  So I proceed to the take the survey because it says that it has a gift with a value of $70.  I was intrigued.  I got through the survey, which was quite short and they will likely not learn anything from.  At the end I come to the gift page which has six or seven things on it (see picture above).  Who the heck wants a hair regrowth system as a reward for taking a survey!  And I have to pay for shipping!  Not really a reward in my mind.  I would have been happier with a dinner mint.  My ratings were pretty good, but after taking the survey I now had a very negative view on the company.

If you are going to use surveys, make sure that you understand what experience you are delivering to your customer.  We need to pay attention to every touch point and make sure that it reflects what your brand is all about.  If not, you may actually begin to create a negative feeling about your brand.

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New Article

8/29/2015

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"If your goal is to win the Championship you may want to step back and look at what is really important to you team.  Chances are if you were to win that championship right now your team wouldn’t be all that excited because of what they would have to go through to get there.  But by reassessing our talent level we can build a team that finds more accomplishment in working together as a team than winning the actual Championship.  Ultimately this team will go on to do greater things than you could ever believe."/understanding-how-your-talent-affects-your-culture.html

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"Play as a Force of Learning"

8/25/2015

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I really love this article from Fast Company. Too often we think of progressive work cultures as having a lot of extra frills that promote creativity and exploration. What we fail to see is that the important thing about these cultures is not the foosball table but instead what the idea of the foosball table means to the culture. That foosball table let's employees know that it is ok to explore and have fun. Cultures that make their employees feel at ease and feel as though they can have fun and explore are the ones that employees want to work for and the cultures that produce exceptional experiences for their consumers.

http://m.fastcompany.com/3050251/what-amazon-can-teach-us-about-high-performing-work-cultures#

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Photo from http://holykaw.alltop.com
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Just Getting Started...

6/27/2015

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Thank you so much for visiting my new site.  I hope that you find the content engaging and thought provoking.  Within the site you will find a variety of blog posts and articles that I have written to highlight the importance of research, design, and strategy within the business environment.  And chances are I will go off on some tangents about other topics I find interesting as well.  I will try to update the site with new content every week as we continue to explore design's role within business.
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    Charlie Foss is a designer who works at the intersection of research, design, and strategy.

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